85 replies to this topic

[drchoi]

i was going to commant on this subject last weeek but i hold off until now..

i was going to say he was charging way too little for faxing... :shock:

fist, he runs a fastfood resturant...food business is hard labor and always do things, no time to fuck around with wrong phone #s, person picking up the fax calls... :shock:

if i run a business, faxing would be $3.00 a number + $1.50 a page and no refunds on wrong # or person picking up fax phone calls.

:twisted: :twisted:

maceillo good luck with your business...this is how we do business in boston.

[bigloudj]

Anyone who didn't think that Galves was being intentionally aggressive and what I would call "mean" should re read his post, one which could have been handled via PM.
He chose to bring it to the public board and started it off with his wife was charged full price $3 whopping dollars

Give me a f ing break.............Galves is complaining over the difference of what a buck fifty ??????

The guy is trying his best to do business with something unique in TJ and familiary to many of us while including a service which would be very welcome and usefull to most of us for $3................

Galves was wrong in this instance since any of us having a problem with any business would go to the Mgr first without picketing outside the business first and that is what Galves did in this case unnecessarily IMO....

[George Costanza]

So how bout those Chili burgers ?

A couple of people sent me pms about trying this place out. I'm still going.

After we finish our meal I will send a fax to Galvezis and tell him how good it was :shock:

[Chiquito]

Link http://www . originaltommys . com

I broke it up as they specifically state that they do not want hyperlinks to their site, nor reproductions of their products, nor to they license or franchise in any way.

Although our chili is not available away from our restaurants, we can freeze a quantity and send it to you by overnight express. Call us at 818-240-0019 for details.

They have a forum at...

http:// originaltommys.com / messageboard / list.php?f=1

[Ryu]

Wow, a fax nazi.

No FAX for you!

[Chiquito]

^^^^^^^^^
(That's funny).

[sdc]

It's just a large number of people on this board....are un poco loco..... :roll: :roll: :roll:

People crying over 90 cents....please....

[TJDave]

It's not the .90 cent that's the problem... it was simple miscommunication...

The problem I see is that after one criticizm he blows up and now doesn't want to play in our sandbox anymore... and on top of that, insults his customers by basically calling them stupid for not understanding his prices which he didn't explain fully. What the hell kind of businessman is that???

[bigloudj]

A businessman that came onto this forum to promote his business and be a part of like minded individuals and gets blasted big time by a member who really didn't have that big of a gripe IMO...

Lack of communication OK but the way Galves came at Mario was wrong, aggressive and unwarranted...

We all have reacted on occasion instead of responding which is all Mario is guilty of.

Did Galves or his wife expect unlimited Faxes for the $3 dollar price ???

Come on, it's NOT rocket science, it's burgers and the internet and he Galves made a big stink over a buck fifty.............

He should be glad it wasn't me that was running the business. I would have invited him over to pick up his $3 bucks via "Check"... :shock:

[TJDave]

Lou....

It's okay for Marcelo to blow up... but not the customer???

Dealing with upset customers (for whatever reason) is business 101. If you can't hold on to your temper as a business owner that is in business to serve the customer... the said businessman has no business being in business.

Especially after one small complaint... I certainly don't think galvezis' post was that blasting big time, agressive or unwarrented. He simply said that his wife was upset that she was charged more than expected, and would not be back to use the fax service... he even inferred that he would still come try the food (which I doubt he will do now due to how Marcelo blew up)

What if the difference in quoted price was $15usd instead of $1.50, what if it was $150... the amount is not important. It's the principle. More importantly it's how "Marcelo" treats his customers... even if they are complaining about service or price... whatever... to be a good businessman you gotta be nice to the customer if you want them to come back.

And who doesn't want customers to come back??? I guess maybe a Funeral Parlor because that would just be disgusting./


You know I love you Lou... but lighten up Francis... (I wouldn't want one of your "checks")

[bigloudj]

galves should have taken it to a PM or went and visited Marcelo personally and NOT put it on the board.
His intent by doing so was to halt any future customers or cliens for said service that is why he singled out the fax service and NOT the food of which he has not tried yet.
That is bad karma on Galves's part.
Regardless of the cost, like I said before, you go to the Mgr before you put up picket signs and lines in front of the store and that is what Galves was intending to do...............

PS YOU would NEVER be on the opposite end of one of my "Checks"........
Miss you homie............

[Chiquito]

And who doesn't want customers to come back??? I guess maybe a Funeral Parlor because that would just be disgusting.

HAH! That's funny too.

[finero]

Agree with bigloudj on his way of handling this $ 1.00 piss ant problem. Advertised or not I would expect to pay full rate for the first page going to different phone number(s) simply because of the added cost that any business would pay; seems reasonable to me. However this thread is not about reasonable rather picking the fly shit out of the pepper.

Might be Galvezis you should follow your own advice as offered in a past thread.

( Quote )
" OK guys, ya'll need to understand one thing and one thing only! We live in TJ...Tijuana for god sakes "


" Mexicans hate to be fucked with so just let them be!!! . "

" If you want to complain go ahead and do what you can but chances are you will not gain much so all of you whiners need to learn that this is a way of life in TJ "

" Whether u contribute or not it is a way of life in tj...LEARN TO LIVE WITH IT OR MOVE!!! "

[drchoi]

business 101 in playas...lol

off course mercelo over erated and choose his pride over business 101.

are we here to teach business owners in mexico how to take care of customers and image?

he simply did not make it clear of priceing structure and he simply stood his ground...

i think his food will speak volumes...dont discount your service, charge more to make it worth your time...

dont worry about this fax fiasco...iots not your core business..make the food best you can offer..people will come and pay to eat your food.

[galvezis]

All I gotta say is...WOW!!! WOW indeed!!! Some of u agreed with me and some of you just plainly did not and that's fine both ways...I do have some comments for some of u though...give me a few minutes to sort them out...

[galvezis]

"THE COST FOR FAXING TO SAND [sic] DIEGO WOULD BE, $1.35 usd FOR THE FIRST PAGE AND $.60 CENTS FOR EACH OF THE NEXT PAGES....
TO RECEIVE FAXES WOULD COST $0.60 CENTS PER PAGE"


Marcelo,

I don't see his comments as bashing you just pointing out a small discrepancy between what you said and what you did. You should have qualified the above statement with "TO THE SAME FAX NUMBER" or at least explained the discrepancy when you charged her. Your own outburst was bashing yourself for your attitude more than anyone else could have done.

This blog isn't intended for your advertising. While it may be tolerated if useful, it surely won't be missed. This place if more for peer to peer helping and sharing of knowledge and experiences. Simple self-serving advertising doesn't fit into that.

Good luck, take care.

Thanks "small one"...I don't think I mentioned this but it is true that this was not mentioned in his "add"...

[galvezis]

Wow... what a disproportionate response to a simple complaint...

If that's how he responds to all customers, I don't think he'll be in business very long.

He really disrespected galvezis' wife by saying "...AND YOU DON'T HAVE TO BE A GENIUS TO FIGUER SOMETHING LIKE THAT..." IMO.

I can't believe people with such thin skins and no concept of customer service or satisfaction go into the customer service business... mind boggling.


Marcelo... you could have been much more diplomatic by just saying that you didn't explain your pricing completely or that there was a small misunderstanding... I think that would have solved it... now you look foolish and I doubt you'll get any business from our forum members. New businesses need all the help they can get... just a bit of advice.


Good Luck... I think you will need it.

I agree...my comment was not made to create any type of havoc...it is very mind boggling that some biz do not respect the act of "customer service"...oh well, no big deal...we all know how this biz will react to future "comments"...

[galvezis]

Anyone who didn't think that Galves was being intentionally aggressive and what I would call "mean" should re read his post, one which could have been handled via PM.
He chose to bring it to the public board and started it off with his wife was charged full price $3 whopping dollars

Give me a f ing break.............Galves is complaining over the difference of what a buck fifty ??????

The guy is trying his best to do business with something unique in TJ and familiary to many of us while including a service which would be very welcome and usefull to most of us for $3................

Galves was wrong in this instance since any of us having a problem with any business would go to the Mgr first without picketing outside the business first and that is what Galves did in this case unnecessarily IMO....

Aggresive? Is that what u call it? Well, as they say if it walks like a duck and smells like a duck then I guess the duck is agressive!!! Look, that's ur opinion and it may be the opinion of many members here but understand this---I made the comment not to complain about a freakin' dollar...I made it to let him know he made a mistake by saying one thing and doing another...c'mon dude! A buck?! It's not about the money...

Why did I post it here and not a PM...well for the same reason HE posted it here!!! As I said before, if one posts about a biz on a PUBLIC forum you are bound to get remarks...both negative and positive...and I'll repeat once again for the geniouses (spelled wrong?) amongst us---my comment was in no means a negative comment!!! I was just giving an opinion as I am entitled to!!! God damnit!!!!!! I was actually looking forward to eating at this place but now I can't cause it will probably have spit all over the chilli!!!

[galvezis]

Anyone who didn't think that Galves was being intentionally aggressive and what I would call "mean" should re read his post, one which could have been handled via PM.
He chose to bring it to the public board and started it off with his wife was charged full price $3 whopping dollars

Give me a f ing break.............Galves is complaining over the difference of what a buck fifty ??????

The guy is trying his best to do business with something unique in TJ and familiary to many of us while including a service which would be very welcome and usefull to most of us for $3................

Galves was wrong in this instance since any of us having a problem with any business would go to the Mgr first without picketing outside the business first and that is what Galves did in this case unnecessarily IMO....

Aggresive? Is that what u call it? Well, as they say if it walks like a duck and smells like a duck then I guess the duck is agressive!!! Look, that's ur opinion and it may be the opinion of many members here but understand this---I made the comment not to complain about a freakin' dollar...I made it to let him know he made a mistake by saying one thing and doing another...c'mon dude! A buck?! It's not about the money...

Why did I post it here and not a PM...well for the same reason HE posted it here!!! As I said before, if one posts about a biz on a PUBLIC forum you are bound to get remarks...both negative and positive...and I'll repeat once again for the geniouses (spelled wrong?) amongst us---my comment was in no means a negative comment!!! I was just giving an opinion as I am entitled to!!! God damnit!!!!!! I was actually looking forward to eating at this place but now I can't cause it will probably have spit all over the chilli!!!

[galvezis]

So how bout those Chili burgers ?

A couple of people sent me pms about trying this place out. I'm still going.

After we finish our meal I will send a fax to Galvezis and tell him how good it was :shock:

Very funny dude...that actually hurt..just playing...